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What is the estimated delivery time?

The items can be expected to be delivered to you within 1-5 business days. Public holidays and Sundays are not to be counted in these days. The predicted time of delivery depends on the following:

Availability of the ordered product.

The location of the warehouse and the delivery address have a great influence on the time taken for the shipment of your item.

Are there any hidden costs (sales tax, octroi etc) on items sold?

The customer only pays the amount that is quoted on the site. There are NO hidden costs or charges, as all the extra fees or costs are inclusive in the final amount showed on the product page of Bonzeal.

Hidden charges do not include delivery costs, as they are charged (if at all) extra according to the deal (will be mentioned).

Cannot ship to my area. Why?

Entering a pincode on the product page is important (option of not entering it all the time), so that you can know if the location you entered is within our reach.

In case, you forget or do not enter the pincode until the checkout page, we use the pincode from your shipping address to check for

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for accessibility.

Whether your location can be serviced or not depends on

  • Legal rules, guidelines and restrictions affect the delivery of your product.
  • The availability of a reliable courier partner in your location also significantly matters in case of a successful shipment.

Why is the CoD option not offered in my location?

The chances of CoD largely depends on the ability of our courier partner to accept cash as a method of payment while catering to your location.

Due to certain limitations on the cash amount payable on delivery, our courier partners might have to take into consideration your location. And also if your order value has surpassed the limit or no. Availability for CoD in your location can easily be done on the product page when you enter the pincode.

I need to return an item, how do I arrange for a pick-up?

Returning a product is fairly simple. You can contact us to initiate a return. A call can be then expected from us for explaining the ongoing process.

We will arrange for a pick-up shortly (according to our time constraints) after the call. In a scenario where the pick-up could not be facilitated through our logistics partners, you have an option to return the product through a third-party courier service.

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