What is the estimated delivery time?
The items can be expected to be delivered to you within 1-3 business days. Public holidays and Sundays are not to be counted in these days. The predicted time of delivery depends on the following:
Availability of the ordered product.
The location of the warehouse and the delivery address have a great influence on the time taken for the shipment of your item.
Are there any hidden costs (sales tax, octroi etc) on items sold?
The customer only pays the amount that is quoted on the site. There are NO hidden costs or charges, as all the extra fees or costs are inclusive in the final amount showed on the product page of Bonzeal.
Hidden charges do not include delivery costs, as they are charged (if at all) extra according to the deal (will be mentioned).
Cannot ship to my area. Why?
Entering a pincode on the product page is important (option of not entering it all the time), so that you can know if the location you entered is within our reach.
In case, you forget or do not enter the pincode until the checkout page, we use the pincode from your shipping address to check for
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for accessibility.
Whether your location can be serviced or not depends on
- Legal rules, guidelines and restrictions affect the delivery of your product.
- The availability of a reliable courier partner in your location also significantly matters in case of a successful shipment.
Why is the CoD option not offered in my location?
The chances of CoD largely depends on the ability of our courier partner to accept cash as a method of payment while catering to your location.
Due to certain limitations on the cash amount payable on delivery, our courier partners might have to take into consideration your location. And also if your order value has surpassed the limit or no. Availability for CoD in your location can easily be done on the product page when you enter the pincode.
I need to return an item, how do I arrange for a pick-up?
Returning a product is fairly simple. You can contact us to initiate a return. A call can be then expected from us for explaining the ongoing process.
We will arrange for a pick-up shortly (according to our time constraints) after the call. In a scenario where the pick-up could not be facilitated through our logistics partners, you have an option to return the product through a third-party courier service.
Returns and cancellations:-
Does the warranty cover electronic products purchased online?
Bonzeal offers its customers warranties, replacements and repairs as per the manufacturer's warranty terms.
How can the customer know if the product purchased has a warranty? How long is it valid till?
The information about a product's warranty is usually cited on the product page. All the products with warranties have warranty cards or user manuals enclosed in/on the package.
What is the 10 days replacement guarantee? What policies apply for replacing a faulty product on Bonzeal?
The 10 days replacement policy is applicable on all products bought on Bonzeal. Is case of damaged product received the customer must inform within 24 hours of the delivery date, and we are liable to replace your order at no extra costs.
Replacement of a defective item:
- Contacting our customer care within 10 day from the delivery date is the best option. You can find other details on our Contact Us page or simply call us on 0-9999-92-92-48.
- The faulty items or parts will be recollected and will be replaced or repaired. The item, if available with Bonzeal.com, will be sent immediately. The replacement is subjected to the condition that it has been sold by Bonzeal.com.
What is the procedure of cancelling or replacing an order on Bonzeal.com?
In case of no shipment, please contact us in order to get a full refund or cancel your order. And in the scenario of the shipment of the product being made to you, we can only offer a replacement for a defect or faults in the item. Do review our 10-day replacement guarantee as mentioned above. I some cases, only credit and no refunds are offered.
The following are not subjected to the 10-day replacement policy-
- Any item showing signs of physical damage to the box or the product in it.
- Damages caused due to mishandling of the product.
- Any item that is reimbursed without its original packing and accessories, together with cables, manuals, retail boxes.
- Any expendable product that has been used or installed.
- Products having numbers which have been altered or are absent.
- The damages/ defects that the manufacturer's warranty does not include.
- Gift vouchers are not covered by the 10-day replacement guarantee.
- Due to hygienic reasons, items like lingerie or inner-wear cannot be replaced.
NOTE- In case a package is opened or looks like it has been tampered with is delivered to you, please do not accept it. Kindly contact the Bonzeal customer care on 0-9999-92-92-48 and we will make sure that your concern is looked into and resolved.
What items qualify as replaceable?
Items like apparel (not inner-wear or lingerie) are replaceable under the condition of a trial, to confirm if the fit is right or no. You can replace it for the same product of the size/ color you please.
We hope that it is understood that a product is only subjected to trial and has not been used, washed, ironed or mishandled in any way. We expect to receive all the price tags, labels, original packaging and invoices for the product to be replaced.
Looking for more information about this? Feel free to contact us.
You now have an option to wrap your gifts in beautiful gift wrappings. Make the gift a bit more special for your loved ones and friends. Add an element of surprise and some excitement to the gift. Bonzeal cares a great deal about its customers and we believe in making their shopping experience more personal and particular.
Night lamps come in a variety of designs but what makes this lamp special is that it is multifunctional. The padlock lamp is a combination of a night lamp, piggy bank and a wall lamp. Shaped like a padlock, the translucent body helps keep the brightness to the correct level. The white LEDs emit a soft white light that does not strain the eyes. Just like a lock, you can unlock the lamp. A flexible metal goose neck lets you bend the lamp in any way you want. You can twist it and place it as a showpiece, bend it to light your keyboards or just leave it locked to behave like a normal night lamp. A durable ABS plastic body makes the whole lamp robust. Something interesting about the lamp is that you can detach it to store some stationary or coins! It’s a boon for kids as they’ll love playing around with their personal piggy bank that lights up. In case you live in a house with long hallways and dark corners, just hang the light on the wall to light up the area. Perfect for use by kids, students and adults, the padlock night lamp will certainly help you get some good night shut eye.
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