Returns and cancellations:-
Does the warranty cover electronic products purchased online?
Bonzeal offers its customers warranties, replacements and repairs as per the manufacturer's warranty terms.
How can the customer know if the product purchased has a warranty? How long is it valid till?
The information about a product's warranty is usually cited on the product page. All the products with warranties have warranty cards or user manuals enclosed in/on the package.
What is the 10 days replacement guarantee? What policies apply for replacing a faulty product on Bonzeal?
The 10 days replacement policy is applicable on all products bought on Bonzeal. In case of damaged product received the customer must inform within 24 hours of the delivery date, and we are liable to replace your order at no extra costs.
Replacement of an item:
- Contacting our customer care within 10 day from the delivery date is the best option. You can find other details on our Contact Us page or simply call us on 0-9999-92-92-48.
- The faulty items or parts will be recollected and will be replaced or repaired. The item, if available with Bonzeal.com, will be sent immediately. The replacement is subjected to the condition that it has been sold by Bonzeal.com.
What is the procedure of cancelling or replacing an order on Bonzeal.com?
In case of no shipment, please contact us in order to get a full refund or cancel your order. And in the scenario of the shipment of the product being made to you, we can only offer a replacement for a defect or faults in the item. Do review our 10-day replacement guarantee as mentioned above. In some cases, only store credit and no refunds are offered.
The following are not subjected to the 10-day replacement policy-
- Any item showing signs of physical damage to the box or the product in it.
- Damages caused due to mishandling of the product.
- Any item that is reimbursed without its original packing and accessories, together with cables, manuals, retail boxes.
- Any expendable product that has been used or installed.
- Products having numbers which have been altered or are absent.
- The damages/ defects that the manufacturer's warranty does not include.
- Gift vouchers are not covered by the 10-day replacement guarantee.
- Due to hygienic reasons, items like lingerie or inner-wear cannot be replaced.
- If the product gets broken/damaged during return transit due to poor re-packing done by the customer.
NOTE- In case a package is opened or looks like it has been tampered with is delivered to you, please do not accept it. Kindly contact the Bonzeal customer care on 0-9999-92-92-48 and we will make sure that your concern is looked into and resolved.
What items qualify as replaceable?
Items like apparel (not inner-wear or lingerie) are replaceable under the condition of a trial, to confirm if the fit is right or no. You can replace it for the same product of the size/ color you please.
We hope that it is understood that a product is only subjected to trial and has not been used, washed, ironed or mishandled in any way. We expect to receive all the price tags, labels, original packaging and invoices for the product to be replaced.
Looking for more information about this? Feel free to contact us.