What is the estimated delivery time?
Availability of the ordered product.
Are there any hidden costs (sales tax, octroi etc) on items sold?
Cannot ship to my area. Why?
Whether your location can be serviced or not depends on
- Legal rules, guidelines and restrictions affect the delivery of your product.
Why is the CoD option not offered in my location?
I need to return an item, how do I arrange for a pick-up?
Returns and cancellations:-
Does the warranty cover electronic products purchased online?
How can the customer know if the product purchased has a warranty? How long is it valid till?
Replacement of a defective item:
What is the procedure of cancelling or replacing an order on Bonzeal.com?
The following are not subjected to the 10-day replacement policy-
- Any item showing signs of physical damage to the box or the product in it.
- Damages caused due to mishandling of the product.
- Any expendable product that has been used or installed.
- Products having numbers which have been altered or are absent.
- The damages/ defects that the manufacturer's warranty does not include.
- Gift vouchers are not covered by the 10-day replacement guarantee.
- Due to hygienic reasons, items like lingerie or inner-wear cannot be replaced.
What items qualify as replaceable?
Looking for more information about this? Feel free to contact us.
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